Decision Support Model for Introduction of Gamification Solution Using AHP

Table 4

Normalized priority weights of three gamification platforms.

Decision criteria and weights			Platforms' priority weights
Level 1	Level 2	Level 3	Platform A	Platform B	Platform C
Credibility of supplier (L: 0.101 G: 0.101)	Track record (L: 0.500 G: 0.050)	Market share (L: 0.667 G: 0.034)	0.019	0.01	0.006
		Relationship (L: 0.333 G: 0.017)	0.002	0.003	0.009
	Speciality (L: 0.500 G: 0.050)	A number of gamification professionals (L: 0.333 G: 0.017)	0.009	0.004	0.003
		Best practice (L: 0.667 G: 0.034)	0.019	0.007	0.008
Competitiveness of product (L: 0.674 G: 0.674)	Sales condition (L: 0.148 G: 0.100)	Price (L: 0.667 G: 0.067)	0.011	0.02	0.037
		Marketing program (L: 0.333 G: 0.033)	0.003	0.006	0.019
	Architecture (L: 0.195 G: 0.131)	H/W requirement (L: 0.168 G: 0.022)	0.006	0.012	0.012
		OS supported (L: 0.198 G: 0.026)	0.014	0.006	0.005
		Source language (L: 0.239 G: 0.031)	0.004	0.009	0.017
		DB supported (L: 0.395 G: 0.052)	0.029	0.012	0.008
	Function (L: 0.426 G: 0.287)	Game mechanics supported (L: 0.458 G: 0.131)	0.016	0.073	0.042
		Game engine supported (L: 0.240 G: 0.069)	0.007	0.011	0.038
		Security (L: 0.116 G: 0.033)	0.002	0.006	0.019
		Analytic administration (L: 0.185 G: 0.053)	0.026	0.011	0.029
	Performance (L: 0.231 G: 0.156)	Functionality (L: 0.215 G: 0.034)	0.019	0.009	0.009
		Reliability (L: 0.144 G: 0.022)	0.012	0.004	0.002
		Usability (L: 0.178 G: 0.028)	0.015	0.008	0.008
		Efficiency (L: 0.083 G: 0.013)	0.002	0.004	0.007
		Maintainability (L: 0.202 G: 0.031)	0.003	0.006	0.017
		Portability (L: 0.178 G: 0.028)	0.015	0.006	0.003
Continuity of service (L: 0.226 G: 0.226)	Vendor stability (L: 0.333 G: 0.075)	Financial stability (L: 0.333 G: 0.025)	0.014	0.007	0.007
		Vision and experience of the management staff (L: 0.667 G: 0.050)	0.024	0.028	0.011
	Contract terms (L: 0.667 G: 0.150)	Warranty (L: 0.667 G: 0.100)	0.008	0.031	0.056
		Product liability (L: 0.333 G: 0.050)	0.008	0.015	0.028