|
| Characteristics | Cronbach’s alpha | Scores
mean (±SD) |
|
| General satisfaction | 0.75 | 7.7 (1.2) |
| The medical care I have been receiving is just about perfect. | | |
| I am dissatisfied with some things about the medical care I receive. | | |
| Technical quality | 0.74 | 14.2 (1.8) |
| I think my doctor’s office has everything needed to provide complete medical care. | | |
| Sometimes doctors make me wonder if their diagnosis is correct. | | |
| When I go for medical care, they are careful to check everything when treating and examining me. | | |
| I have some doubts about the ability of the doctors who treat me. | | |
| Interpersonal manner | 0.65 | 6.9 (1.3) |
| Doctors act like forced to treat or too impersonal towards me. | | |
| My doctors treat me in a very friendly and courteous manner. | | |
| Communication | 0.63 | 7.5 (1.1) |
| Doctors are good about explaining the reason for medical tests. | | |
| Doctors sometimes ignore what I tell them. | | |
| Financial aspects | 0.74 | 6.4 (1.2) |
| I feel confident that I can get the medical care I need without being set back financially. | | |
| I have to pay for more of my medical care than I can afford. | | |
| Time spent with doctor | 0.79 | 5.7 (1.3) |
| Those who provide my medical care sometimes hurry too much when they treat me. | | |
| Doctors usually spend plenty of time with me. | | |
| Accessibility and convenience | 0.75 | 10.9 (2.4) |
| I have easy access to the medical specialists I need. | | |
| Where I get medical care, people have to wait too long for emergency treatment. | | |
| I find it hard to get an appointment for medical right away. | | |
| I am able to get medical care whenever I need it. | | |
|
