Patient Satisfaction in Malaysia’s Busiest Outpatient Medical Care

Table 3

Association between sample characteristics and health service satisfaction ( = 340).

Characteristics	Mean (SD)	value
Gender		0.005
Male	60.0 (6.9)
Female	58.0 (5.7)
Age (years)		0.001
<30	58.1 (3.7)
30–49	59.0 (7.5)
≥50	61.4 (8.1)
Marital status		0.288
Single	58.7 (5.1)
Married	59.5 (7.1)
Monthly household income (MYR)		<0.001
<3000	63.4 (10.2)
≥3000	58.0 (4.2)
Current employment status		0.267
Employed	59.4 (7.1)
Unemployed	59.0 (6.1)
Student	59.9 (6.2)
Retired	57.4 (2.9)
Highest education level		0.004
High school	60.4 (8.1)
Tertiary education	58.4 (5.1)
Residence		0.078
Urban	58.9 (6.5)
Rural	60.4 (6.4)
Overall health perception		0.347
Very good	55.1 (9.8)
Good	59.4 (6.4)
Fair	58.8 (6.8)
Bad	58.2 (2.6)
Purpose of visit to clinic		<0.001
Follow-up treatment	59.1 (5.7)
Newly referred case	61.0 (8.4)
Others	51.6 (10.0)