Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

Table 6

R² y collinearity (VIF values).

Constructs	R^2	R^2 adjusted	Item	VIF
Customer satisfaction	0.450	0.440	Quality	1.000
Service quality	0.368	0.363	Products	1.263
			Comfort	1.263
Wireless communications and Wi-Fi networks	-	-	Connectivity	1.000
Willingness to pay	-	-	Prices	1.461
			Wait time	1.461
Customer loyalty	0.657	0.651	Recommend	1.000