Wireless Communications and Mobile Computing / 2018 / Article / Tab 6

Research Article

Understanding the Influence of Wireless Communications and Wi-Fi Access on Customer Loyalty: A Behavioral Model System

Table 6

R2 y collinearity (VIF values).

ConstructsR2R2 adjustedItemVIF

Customer satisfaction0.4500.440Quality1.000
Service quality0.3680.363Products1.263
Comfort1.263
Wireless communications and Wi-Fi networks--Connectivity1.000
Willingness to pay--Prices1.461
Wait time1.461
Customer loyalty0.6570.651Recommend1.000

We are committed to sharing findings related to COVID-19 as quickly as possible. We will be providing unlimited waivers of publication charges for accepted research articles as well as case reports and case series related to COVID-19. Review articles are excluded from this waiver policy. Sign up here as a reviewer to help fast-track new submissions.