[Retracted] Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail

Table 11

Emotional analysis results of B2C e-commerce logistics service quality.

Emotional label dimension	E	D	C	B	A	Total
Economy	3658	215	109	49	269	4300
Empathy	116528	1168	358	150	3025	121229
Reliability	38655	1325	623	285	1855	42743
Timeliness	195826	6589	3568	958	5682	212623
Convenience	136586	1824	505	218	1058	140191
Interactivity	3954	65	80	39	650	4788