Research Article

[Retracted] Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail

Table 5

Relationship between relevant theories of rural e-commerce logistics and evaluation indicators in this paper.

DimensionIndex

Service convenienceCash on delivery, convenience of return and exchange, reasonable delivery time, and convenient distribution mode
Service responsiveness——
Service reliability——
Service careAfter arrival, the customer shall pick up the goods in time and take the initiative to remind the consumer to inspect the goods first
Service economyHelp rural residents buy and sell value-added services online, express logistics service prices to rural areas, and reasonable transportation modes from logistics to rural areas