[Retracted] Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail
Table 5
Relationship between relevant theories of rural e-commerce logistics and evaluation indicators in this paper.
Dimension
Index
Service convenience
Cash on delivery, convenience of return and exchange, reasonable delivery time, and convenient distribution mode
Service responsiveness
——
Service reliability
——
Service care
After arrival, the customer shall pick up the goods in time and take the initiative to remind the consumer to inspect the goods first
Service economy
Help rural residents buy and sell value-added services online, express logistics service prices to rural areas, and reasonable transportation modes from logistics to rural areas