[Retracted] Construction of Rural E-Commerce Logistics Service Quality Evaluation System and IoT Applications under the Background of New Retail

Table 7

Explanation of B2C e-commerce logistics service quality evaluation dimensions.

Evaluating indicator	Meaning
Economy	Is the charge for providing logistics services to customers reasonable
Empathy	Whether it can provide personalized service for customers and whether the process and results of providing personalized service for customers meet customer requirements
Reliability	Whether the goods are intact and the quantity is correct in the process of providing logistics services to customers
Timeliness	Can customers choose the receiving method according to their own design needs, and whether the commodity distribution is timely
Convenience	Can customers choose the receiving method according to their own design needs
Interactivity	Whether logistics data is visible, and whether clients can receive commodity logistics data in a timely, accurate, and detailed manner.