The Knowledge Service Model of Technology-Based SMEs from the Perspective of Value Cocreation

Table 1

Source and content of research data.

Type	Source	Object	Content	Time
First-hand information	Company research	Platform services, Pipigou Intelligent Technology Co., Ltd.	Platform service module, company business process	A total of 3 times in 2018
	Work participation	Personalized knowledge service, consulting business, customer management	Knowledge service product composition and scheme design	9 months from January to September 2018
	Live interview	Lead 3 times, 0.5 hours/time; staff 11 times, 0.5-1 hour/time	The company’s knowledge service business, knowledge service-related content and value embodiment	December 2018-January 2019
Second-hand information	Official information	Tianjin Binhai Zhongguancun Website	News about Pippi Dog, video interviews with company leaders	Real-time collection since 2018
	Website information	Pippi Dog official website, customer service official website	Information on the company’s official website and service customer website about Pipidog	Real-time collection since 2018