The Knowledge Service Model of Technology-Based SMEs from the Perspective of Value Cocreation
Table 2
Open coding results (partial examples).
Initial statement
Conceptualization
Categorization
All service results generated by Party B under this contract, including knowledge management, transaction plans, contract texts, opinions, investigation reports, memoranda and other consulting documents and service results, can be reasonably used by Party A for free. The case database will be used at the end of the project. Then, open the port according to the needs of Party A. (From the terms of the company’s service contract)
A1 customer needs
Customer demand management (A1, A2, A3)
A2 execute on demand
Freemium Service (A4)
A3 achievement enjoyment
A4 free service
At the beginning of 2017, we built a 24/7 online “cloud service department” for the client company and the general contracting department for the first time. Based on the cloud platform, we provide clients with legal knowledge services and solve client problems at any time, mainly in the form of client questions and our responses (excerpted from the management of the company’s technical department)
