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| Main category | Subcategory | The connotation of the category |
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| Two-way demand diagnosis | Customer demand management | Fully understand customer needs and tap customer resources |
| Company demand management | Identify company needs and reduce own costs and risks |
| Site visit record | Both parties record the problems through on-site inspections |
| Discuss the difference | Hold various needs discussion meetings to exchange problems |
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| Value proposition fit | Suggest solution | The company proposes a series of solutions and service plans |
| Organize the discussion | Organizing discussions within and outside the company |
| Amendments agreed | Modify the plan and reach an agreement to start the implementation |
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| Organizational integration of resources | Increase knowledge stock | The company continues to acquire knowledge and increase the knowledge stock |
| External communication and sharing | Knowledge sharing through online and offline knowledge exchange |
| Internal knowledge management | Through knowledge management, the company can better develop knowledge services |
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| Adjust value to match | Benefit sharing model | In order to meet its own value needs, the company increases the profit model |
| Weigh input and output | Firms weigh costs and rewards, adjust matching status |
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| Interactive service implementation | Platform Q&A service | Knowledge consultation through platform system |
| Professional alternative services | As a service unit, the company solves problems on behalf of customers |
| Self-service inquiry service | Customers themselves find the knowledge they need through the platform |
| Short-term residency service | The company sends employees to settle in customer units to solve problems |
| Freemium service | Free services provided by the company (optional) |
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| Value symbiosis and win-win | Needs met | Both company and customer needs are met |
| Participate in the service process | Customer participation in the process of knowledge service |
| Operational efficiency improvement | The company and customers jointly improve business performance |
| Brand value sublimation | The brand value of the company and customers is enhanced |
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