The Knowledge Service Model of Technology-Based SMEs from the Perspective of Value Cocreation

Table 7

SVD analysis factor score table (service).

	1	2	3
Short-term residency service	0.381	0.307	0.404
Professional substitute services	0.558	-0.710	0.004
Platform self-service	0.599	-0.636	0.333
Online Q&A service	0.139	0.099	0.137
Freemium services	0.407	0.497	-0.861