Research Article
A Model Predicting CRM Resource Effect on Business Performance through CRM Capabilities
Table 11
Upgrading capability-business performance table.
| | Upgrading capability | | Business performance rank | Amount of upgrading capability | Percentage of using technology in performing upgrading capability |
| | 1. Waitrose | 29% | 50% | | 2. Aldi | 20% | 50% | | 3. Sainsbury’s | 7% | 100% | | 4. Asda | 31% | 0% | | 5. Tesco | 7% | 0% | | 6. The Cooperative | 7% | 0% |
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