Estimating Students’ Satisfaction with Web Based Learning System in Blended Learning Environment

Table 1

Kano model quality attributes questionnaire defined by D and M model.

Quality attribute	Kano model questionnaire
System quality	(i) Technical stability/reliability of the system; (ii) User-friendly interface
Service quality	Available access to the system at any time
Information quality	Quality/quantity of e-instructional materials
Use	(i) Presence of audio/video recordings (besides textual ones); (ii) Mandatory e-test and assignments; (iii) Student self-assessment possibilities; (iv) Collaborative activities; (v) Presence/existing of e-tutor(s)
Net benefits	Enhanced learning with combination of web based and traditional learning (blended learning model)