Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department

Table 1

Resident and attending physician interactions with patients.

	Period 1 () (%)	Period 2 () (%)	Period 3 () (%)	p^a
Resident physicians
Introduce themselves	87.39	88.97	95.28	0.06
Write name on whiteboard^b	42.86	59.31	57.72	0.02
Sit down	36.13	50.34	53.72	0.01
Say thank you	79.83	81.38	85.32	0.52
Attending physicians
Introduce themselves	98.32	95.17	95.30	0.36
Write name on whiteboard^b	53.78	66.21	54.35	0.06
Sit down	47.90	52.41	53.57	0.64
Say thank you	91.60	88.97	82.56	0.09

^aComparisons between group proportions that answered positively were conducted using Fisher’s exact test. ^bThe questions “Did the doctor introduce him/herself?,” “Did the doctor sit down during the visit?,” and “Did the doctor say “thank you”?” were answered by the patient, while “Was the name of the doctor written on the whiteboard?” was answered by the surveyor in the patient room by directly visualizing the white board.