Effect of Real-Time Surveys on Patient Satisfaction Scores in the Emergency Department
Table 2
Would you recommend this emergency department to your friends and family?
Likelihood to recommend emergency department
Period
Montha
RT surveys
HS surveys
d
1
December 2015
93.33% ()
74.30% ()
0.0050
January 2016
97.92% ()
64.20% ()
0.0001
February 2016c
96.36% ()
68.40% ()
0.0001
2
March 2016
96.36% ()
66.30% ()
0.0001
April 2016
94.19% ()
64.10% ()
0.0001
May 2016
100.00%b
75.00% ()
NA
3
June 2016
100.00%b
75.00% ()
NA
July 2016
100.00%b
75.70% ()
NA
August 2016
100.00%b
65.50% ()
NA
September 2016
88.89%b
69.40% ()
NA
October 2016
100.00%b
76.30% ()
NA
November 2016
93.10% ()
62.00% ()
0.0031
December 2016
92.31%b
72.10% ()
NA
aData for hospital surveys were available from December 2015 to December 2016. b due to RAP study availability; these months were excluded from comparative analysis. cPeriod 1 ended on March 1, 2016, while Period 2 began on March 3, 2016. dComparisons between group proportions that answered positively were conducted using Fisher’s exact test.
