Older Adults’ Perceptions of Supporting Factors of Trust in a Robot Care Provider

Table 7

Communication: definitions and examples of factors.

Factor	Definition	Example quote
Task specific	They explain what they are doing or about to do related to the task	“Assuring me…that it could do the task that I have asked it to do, that it has done it before, give me a list of the places it has been used and how it turned out”
Responsiveness/engagement	Answers questions; listens to what they are saying and responds appropriately	“Answering questions and feedback as to how I feel”
Communicates/understands clearly	Can the older adult understand them and does the robot understand the older adult	“It would have to demonstrate that it understands its orders real well. Understands the orders and can recite them back to me or to someone who is with me”