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Element of intercultural competence | Indicators |
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| (i) Respect (valuing other cultures, cultural diversity) |
(1) Requisite attitudes | (ii) Openness (to intercultural learning and to people from other cultures, withholding judgment) |
| (iii) Curiosity and discovery (tolerating ambiguity and uncertainty). |
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(2) Knowledge and comprehension | (i) Cultural self-awareness, deep understanding, and knowledge of culture (including contexts, role, and impact of culture and others’ world views) |
(ii) Culture-specific information |
(iii) Sociolinguistic awareness |
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(3) Skills | (i) To listen, observe, and interpret |
(ii) To analyse, evaluate, and relate |
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(4) Desired internal outcome | Informed frame of reference/filter shift: |
(i) Adaptability (to difference communication styles and behaviours; adjustment to new cultural environments) |
(ii) Flexibility (selecting and using appropriate communication styles and behaviours; cognitive flexibility) |
(iii) Ethnorelative view |
(iv) Empathy |
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(5) Desired external outcome | Behaving and communicating effectively and appropriately (based on one’s intercultural knowledge, skills, and attitudes) to achieve one’s goals to some degree. |
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