Organizational Performance Influenced by Academic Service Quality: An Investigation in Public Universities in Malaysia

Table 2

Principal component analysis for academic service quality.

	Academic resources	Academic competence	Skills development	Attitude	Responsiveness
Item 1	0.837	x	x	x	x
Item 2	0.818	x	x	x	x
Item 3	0.848	x	x	x	x
Item 4	0.864	x	x	x	x
Item 5	x	0.779	x	x	x
Item 6	x	0.801	x	x	x
Item 7	x	0.786	x	x	x
Item 8	x	0.712	x	x	x
Item 9	x	x	0.833	x	x
Item 10	x	x	0.827	x	x
Item 11	x	x	0.814	x	x
Item 12	x	x	0.788	x	x
Item 13	x	x	0.746	x	x
Item 14	x	x	x	0.811	x
Item 15	x	x	x	0.736	x
Item 16	x	x	x	0.685	x
Item 17	x	x	x	0.762	x
Item18	x	x	x	x	0.581
Item 19	x	x	x	x	0.637
Item 20	x	x	x	x	0.791
Eigen values	3.74	3.41	3.13	2.87	2.65
Percentage of total variation	22.7	20.5	17.6	14.8	10.8
Cumulative percentage of variation	22.7	43.2	60.8	75.6	86.4

Notes: varimax with Kaiser normalization; all loadings less than 0.5 are compressed.