Organizational Performance Influenced by Academic Service Quality: An Investigation in Public Universities in Malaysia

Table 3

Descriptive statistics and ANOVA results for academic service quality and organizational performance.

		University 1	University 2	University 3	F value	value
Academic resources	Mean	4.43	4.41	4.49	1.36	0.12
	SD	0.67	0.64	0.71
Academic competence	Mean	4.42	4.36	4.38	1.12	0.32
	SD	0.65	0.74	0.77
Skills development	Mean	4.35	4.29	4.31	1.09	0.71
	SD	0.74	0.69	0.74
Attitude	Mean	4.24	4.19	4.21	1.47	0.27
	SD	0.69	0.63	0.68
Responsiveness	Mean	4.14	4.05	4.09	1.27	0.36
	SD	0.62	0.67	0.60
Organizational performance	Mean	4.26	4.18	4.23	1.52	0.49
	SD	0.68	0.62	0.641