Organizational Performance Influenced by Academic Service Quality: An Investigation in Public Universities in Malaysia

Table 5

Regression analysis for effects of service quality on organizational performance.

Model	Standardized coefficients			Collinearity diagnosis
	β	t	p	Tolerance	VIF
Academic resources	0.356	6.251	0.00	0.521	1.623
Academic competence	0.314	6.154	0.00	0.507	1.746
Skills development	0.295	6.542	0.00	0.538	1.826
Attitude	0.284	6.338	0.00	0.522	1.541
Responsiveness	0.281	6.470	0.00	0.514	1.712

Notes: R² = 0.589; adjusted R² = 0.584; F = 87.68; . Dependent variable, organizational performance.