| | Patients | | 250 appointments per session | | 4 patient classes and 8 paths (with details in Table 9) | | Distribution of visitors per patient = {0 (70%), 1 (23.3%), 2 (6.7%)} | | Patient punctuality | | Probability of arrival status = {0.7 (early), 0.3 (late)} | | Empirical data on earliness (min) | | Patient class 1 to 3: {1, 8, 10, 12, 13, 14, 15, 16, 24, 30, 37, 47, 80, 121}; | | Patient class 4: {13, 20, 21, 25, 27, 31, 32} | | Empirical data on tardiness (min) | | Patient class 1 to 3: {0, 6, 8, 8, 11, 16} | | Patient class 4: {3, 6, 30, 59} | | Resources | | Doctors (), nurses (), educational video (TV) | | Available start time (in minute) = {30 for doctors, 0 otherwise} | | (Initial) allocation plan of resource units to procedures (Table 4) | | Skill set by resource unit (assumption in Table 6) | | Procedures | | A total of 8 procedures | | Set of procedures, operating mode and capacity (single/batch) (Table 5) | | Procedure duration by patient class (Table 5) | | Movement time between successive procedures (Table 5) | | Operating environment | | 4.5 hours (or 270 min) of appointment session | | 12 time blocks in appointment session | | Start time of time blocks (in minute) = {0, 15, 30, 45, 60, 75, 90, 105, 120, 135, 150, 165} | | Appointment schedule | | (Initial) distribution of appointments = {16, 41, 19, 38, 19, 20, 23, 19, 14, 15, 13, 13} | | A minimum of 6 appointments per time block |
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